Microsoft Teams

Approvals reach people in Teams and get answered there, instead of sitting in an inbox until somebody chases them. Receipts go in from the same chat rather than through a form.

Light's agents answer in the channel too — what is due, where a payment got to, what a vendor was paid — so a question about the numbers does not have to become a request to the finance team.

1. 01Invoice approvals, answered where the approver already is.
2. 02Receipts submitted from the chat, not from a form.
3. 03Questions answered in the channel by Light's agents.
4. 04Nothing new to learn: it is the app they are already in all day.