Terms of Service
Reviewed June 2025
This Agreement is entered into and between Light Company ApS (“Light”) and You and is effective as of the date that You accept these Terms of Service, or start using the Services. You and Light are referred to individually as "Party" and collectively as the "Parties"
This Agreement sets out the general terms and conditions that apply to using the Services and the website www.light.inc.
Definitions
For the purposes of this Terms of Service:
"Admin": means the User who administers the Account on behalf of You. This User has elevated privileges to access data and sensitive information in the Services.
"Agreement": has the meaning set out in the Order Confirmation.
"Commencement Date": means the Start Date as set out in the Order Form.
“Confidential Information” means any all information disclosed by a either Party, whether orally or in writing, (i) that is designated as confidential or, given the nature of the information and the circumstances of disclosure, should be understood to be confidential, (ii) Your data used by, generated in or uploaded to the Services, and (iii) any business and commercial plans, technology, product plans, and business processes disclosed by either Party in connection with the Agreement.
"Order Confirmation": means the Order Confirmation sent to You by Us based on the order made by You.
"Data Processing Agreement": means the data processing agreement included as schedule 1 to these Terms of Service.
"Documentation": means the descriptions available at Our website as amended by Us from time to time with details on the Services, consultancy services, and the technical prerequisites.
“Services” means the Light Platform and the specifications and functionality set out in the Order Confirmation.
"Subscription Period": means the Subscription Periods stated in the Order Confirmation.
"Term": means the Term of the Agreement. The Term will commence on the Commencement Date and expire upon termination of the Subscription or end of Subscription Term.
"Terms of Service": means these Terms of Service.
"Third-Party Services": means products or services offered by a Third-Party that are not exclusively operated or controlled by Light.
"User": means any employee of You or any representative of Yours authorized by You to be a User.
"You" or "Your": means the Subscriber as defined in the Order Confirmation.
"Light ", "We", "Us" or "Our": means Light Company ApS, (”Light”), Skelbækgade 2, 6th floor, 1717 Copenhagen, Denmark, a private limited company legally registered in Denmark, registration no. 43523503.
"Light’s IP Rights": means copyrights, designs, patents, trademark rights, domain names, any other proprietary intellectual property rights, and know-how to the Services including the software, any updates, and the Documentation.
Any capitalized terms used but not defined herein shall have the meaning set out in the Order Confirmation.
Terms
1. SERVICES
1.1: Light offers an all-in-one platform to manage, clean and orchestrate business data and workflows.
1.2: By subscribing to the Services, You are agreeing to these Terms of Service and are bound by them legally.
1.3: When subscripting to the Services an account will be created in Our product. You can find all details about Your account when You log in as an Admin.
1.4: We represent and warrant that the Services (including support) (i) complies with the documentation (including technical documentation) and specifications provided by Us, (ii) are provided in a professional manner, in accordance with generally accepted industry standards, (iii) is free from any known bugs, viruses, malware and harmful code, and (iv) are provided in accordance with the Service Level Agreement.
2. COMMENCEMENT
2.1: The Agreement will commence on the Commencement Date. The Agreement will terminate in accordance with clause 13 (Term and Termination). The Agreement and all communications between Us and You shall be in the English language. To the extent that this Agreement is translated into any other local language the English version shall prevail in case of inconsistency.
2.2: Your subscription will continue on a monthly or yearly basis depending on the Subscription Periods stated in the Order Confirmation.
3. USE
3.1: The licence of the Services is a time-limited, revocable, non-exclusive limited licence to use the Services by You and your Users and only for Your own internal business purposes and subject to the restrictions set forth in the Agreement and Your payment of all applicable fees.
3.2: You may not resell, transfer, sublicense, lease, or lend the Services or allow any Third-Party or outsider access to the Services in whole or in part. Notwithstanding the aforementioned, You shall have the right to provide access and use of the Services to Your affiliates.
3.3: You will be responsible for all use through your Account including all Users associated with your Account, and You are responsible for ensuring compliance by Your Users with the terms of the Agreement.
3.4: You may not decompile, modify, reverse engineer, or create derivative works of the Services.
3.5: You may not use the Services: a) for any unlawful purposes, b) to violate any international or local rules, laws or regulations and c) in any way that causes or may cause damage to Light whether directly or indirectly, d) for load testing, hacking, modification or similar.
4. SUPPORT SERVICES
4.1: We provide support Services to You as specified in the Service Level Agreement.
4.2: We shall provide Our support services in accordance with the response- and target resolution time set out in the Service Level Agreement.
4.3: Availability, including the availability of dedicated resources, response- and target resolution time may vary.
5. YOUR OBLIGATIONS
5.1: You shall follow all reasonable instructions and recommendations given by Us in respect of use of the Services, and fulfill your obligations as defined in this agreement.
5.2: You shall pay the full invoice amount as defined in the Order Confirmation as it falls due in each contracted period, as well as complying with local tax rules as relevant.
6. EXCLUSIONS
6.1: Our Services do not cover the following or the following situations: a) hardware, software, or other components which are not part of the Services; b) errors or problems caused by or contributed to by hardware, software, or other components which are not provided by Us; c) errors or problems caused by You or a User not following the instructions and recommendations from Us; d) if You fail to implement Our updates to the Services or prevent Us from performing required maintenance; e) if You have made unauthorized changes to the Services, f) errors or problems caused by third parties not part of the Service provision or acting on behalf of Us; or if f) You do not fulfil Your obligations under the Agreement, cf. clause 5 above.
7. CONFIDENTIALITY
7.1: Each Party shall maintain confidentiality of the other Party's Confidential Information. In particular, You shall keep confidential the terms of this Agreement.
7.2: Subject to Our written approval, cf. clause 10.2 below, You may provide access to the Agreement to a Third-Party (including advisors, attorneys and consultants) providing services to You, provided such Third-Party to whom the information is disclosed is made aware of the confidentiality obligations under this Agreement and provided that You impose similar confidentiality obligations on such Third-Party. You are liable for any misappropriation or disclosure of any of the materials set out above by such Third-Party in breach of this Agreement.
7.3: Upon termination of this Agreement, for whatever reason, the Parties shall immediately return or irrevocably delete (at the disclosing Party’s discretion) all Confidential Information, which has been received from the other Party, unless otherwise required by law. Upon the other Party’s request, each Party shall confirm the deletion in a written statement to the other party.
7.4: We shall not in any way be restricted from using any general and specific knowledge and know-how obtained from You.
8. PAYMENT
8.1: All fees are specified in the Order Confirmation. Payments already made are not refundable, except to the extent You have terminated the agreement for cause in which case You shall have the right to a pro rata refund of the fees pertaining to the remainder of the contract Term after the effective date of termination.
8.2: All prices are in EUR and exclusive of VAT and other applicable taxes which shall be paid by You unless explicitly stated otherwise.
8.3: A valid payment method must be provided by You and kept up to date at all times.
8.4: Unless otherwise explicitly agreed, You will be charged on a yearly basis.
8.5: If You fail to perform a payment for any reason (wrong payment details, insufficient funds, etc.), We reserve the right to suspend Your access to the Services without liability until You have paid in full all outstanding invoices.
8.6: Late payments will incur interest at a rate of 5% (five per cent) per month until payment is received.
9. CHANGES
9.1: All changes, amendments or modifications to these Terms of Service shall be made in writing and duly signed by both Parties.
10. INTELLECTUAL PROPERTY RIGHTS
10.1: Any Light IP Rights shall remain solely with Us.
10.2: Any information obtained, before, during or after subscribing to the Services are strictly confidential and may not be shared with Third-Parties unless explicitly approved by Us in writing.
10.3: If a Third-Party claims that We or the Services infringe Third-Party rights, You shall without undue delay inform Us in writing and We shall take over the defence of the claim, provided that We shall not make any settlement that does not fully and irrevocably release You from any and all related claims. We shall at Our cost have full control of any proceedings arising out of any claim of infringement of Third-Party rights. You shall at our cost give Us reasonable assistance in respect of any such proceedings. You may not make any admission as to liability and shall not agree to any settlement or compromise any action without the prior written consent of Us.
10.4: We agree to indemnify and hold You harmless against any liabilities, damages and costs imposed on You by a court of competent jurisdiction or any settlement sum approved by Us as a result of a claim by a Third-Party that the use by You of the Services in accordance with the terms of this Agreement infringes the intellectual property rights of that Third-Party.
10.5: If We cannot on commercially reasonable terms provide a work around or an alternative licence, then We may terminate the Agreement with respect to the affected parts of the Services (as relevant) and issue a pro rata refund of any fees pertaining to the remainder of the Term. You shall refrain from using the affected parts of the Services and We shall not charge further on-going fees to the affected parts of the Services.
10.6: The foregoing rights of You shall be the sole remedies available to You in the event of Third-Party infringement claims.
10.7: We shall not be liable for indemnifying You for any costs or damages if the infringement claim: a) is based on the use of an amendment, change, or modification made to the Services by any person other than Us or any supplier to Us which has not been approved by Us; b) is based on a combination of the Services with other systems not provided or approved by Us; or c) if the alleged infringement would have been avoided or otherwise eliminated by the use of an update which You have failed to implement.
11. YOUR DATA
11.1: Your data stored via the Services is the property of You and shall constitute Confidential Information.
11.2: We are entitled to process Your data solely for the purpose of Your use of the Services. Nothing in this Agreement shall constitute an assignment, transfer or license in or to any of Your intellectual property rights, except as necessary your Us to provide the Services to You.
11.3: You shall indemnify and hold Us harmless from any claim that Your data infringes Third-Party intellectual property rights or infringes applicable law.
11.4: You have the right to request the deletion of your personal data in accordance with Article 17 of the General Data Protection Regulation (GDPR). We will process such requests free of charge. However, if a request is manifestly unfounded or excessive—particularly if it is repetitive—we reserve the right to:
charge a reasonable administrative fee to cover the cost of fulfilling the request; or
refuse to act on the request in such cases, in accordance with Article 12(5) GDPR.
We will inform you of the basis for any such decision.
12. YOUR PERSONAL DATA
12.1: We look after Your privacy and Your personal data and we are fully dedicated to only collect the data we need to provide the Services and to keep Your data safe and secure.
12.2: Both Parties must comply with applicable data protection laws. You are considered data controller for any personal data processed as part of the Services under this Agreement and We are considered the data processor.
12.3: Any processing of personal data carried out by Us on Your behalf is done solely pursuant to Your instructions and in accordance with the Data Processing Agreement.
12.4: Your personal data will not be used for marketing purposes by Us or Our commercial partners (unless You have independently provided Your consent to them directly).
12.5: You have the right to request details of the personal information We hold about You and Your users, and You can request this by writing to Us at any time in accordance with the GDPR and other applicable laws. Where legally permitted, We may charge for this service.
12.6: Please refer to the Privacy Policy of Light Company ApS available at Our website at https://light.inc/privacy for full details, which You accept by accepting the Agreement.
13. TERM AND TERMINATION
13.1: The Agreement will remain in effect for the Term.
13.2: Your subscription will be in effect for the duration of the Subscription Periods until terminated. This means that Your subscription will automatically renew at the end of the Subscription Period unless terminated in accordance with clause 13.3.
13.3: You can terminate the Agreement at any time by giving 3 months' notice to expire by to the end of the current Subscription Period, unless otherwise explicitly agreed. If You terminate, You will be able to use the Services until the Agreement expires.
13.4: In a termination event We will delete all Your Account information after 90 days after the Agreement expires.
14. TERMINATION FOR CAUSE
14.1: Either Party may terminate the Agreement if the other Party is in material breach of its obligations under the Agreement, provided that such breach, if capable of remedy, has not been remedied within 30 days of receiving written notice.
14.2: Notwithstanding clause 14.1, we reserve the right to terminate this Agreement in the event of non-payment or breach of these Terms. However, unless the circumstances justify immediate action (e.g., material or repeated breach), we will generally follow a graduated approach by first issuing a written notice specifying the breach and allowing sufficient time to remedy it; then, if unresolved, suspending access to the services; and only as a last resort, proceeding with immediate termination.
15. LIABILITY
15.1: Neither Party shall be liable for any indirect, special, incidental, punitive or consequential damages, including, but not limited to, loss of profits, trading losses, business interruption losses, or lost time or goodwill, whether in contract, tort, strict liability or otherwise.
15.2: Subject to clause 10 (Intellectual Property Rights), clause 12 (Your Personal Data) and claims based on liability which by law cannot be limited (such as claims based on gross negligence or intentional misconduct). We shall not be liable for any claims against You by third parties in connection with the Services and/or this Agreement.
15.3 Each Party’s total aggregate liability under this Agreement shall be limited to 2x the total fees paid or payable during the twelve (12) months preceding the claim.
15.4 The limitation in clause 15.3 shall not apply to a Party’s liability for: (i) a breach of clauses 10 (Intellectual Property), 12 (Your Personal Data), or clause 7 (Confidentiality), but only in cases of gross negligence or willful misconduct; or (ii) indemnification obligations expressly stated in the Agreement.
15.5: Our liability for any material failure or material disruption of the Services that is caused by changes, suspension or discontinuation of services by third party providers which we rely upon shall be limited pursuant to the terms of this clause 15.
15.6: We strive to have close to perfect up-time on the Services, however We cannot guarantee, represent or warrant that Your use of the Services will be uninterrupted, timely, secure or error-free at all times. Notwithstanding the aforementioned, the Services shall be provided in accordance with the Service Level Agreement.
16. INDEMNIFICATION
16.1: You agree to indemnify and hold harmless Light from and against any third-party claim, loss, or damage (including reasonable legal fees) arising out of: (i) Your use of the Services in violation of applicable law or this Agreement; or (ii) any claim that Your Data infringes the intellectual property rights or other rights of a third party, except to the extent such claim arises from Light’s own breach of this Agreement, gross negligence, or willful misconduct.
17. THIRD-PARTY SERVICES
17.1 The Services may incorporate or rely on third-party services, tools, or infrastructure (“Third-Party Services”), as set out in the Order Confirmation or related documentation. Such Third-Party Services are subject to the terms and conditions of the respective third-party providers.
17.2 We may engage third-party service providers, including subcontractors and cloud infrastructure providers, to support the provision of the Services. We will remain responsible for the selection, engagement, and appropriate oversight of such providers, and will ensure they are contractually required to meet confidentiality, data protection, and service obligations substantially consistent with those set out in this Agreement.
18. FORCE MAJEURE
18.1: Neither Party shall be liable for failure or delay in performance of its responsibilities hereunder when such failure or delay is caused by wars, riots, uprisings, general strikes or labour disturbances, fire, flooding, natural disasters, monetary restrictions, trade embargoes, epidemics, transportation delays, interruption or breakdown in energy or internet supplies, compliance with unforeseen orders or regulations of any applicable government body, beyond the reasonable control of the said Party.
19. ASSIGNMENT
19.1: Neither Party may assign this Agreement without the prior written consent of the other Party, which shall not be unreasonably withheld, except that either Party may assign this Agreement without such consent to:
(a) an Affiliate; or
(b) a successor in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.
20. LAW AND COURTS
20.1: The Agreement, and Your relationship with Us arising out of or relating to the Agreement, will be governed by the laws of Denmark applied without giving effect to any conflict of law principles.
20.2: All disputes arising out of or relating to the Agreement shall be subject to the exclusive jurisdiction of the courts of Denmark.
20.2 Any dispute, controversy or claim arising out of or in connection with this Agreement shall be finally settled by arbitration in accordance with the Rules of the Danish Institute of Arbitration. The seat of arbitration shall be Copenhagen, Denmark, the language shall be English
21. SEVERABILITY
21.1: If any term or provision in the Agreement shall be held to be illegal or unenforceable, in whole or in part, under any enactment or rule of law, such term or provision or part shall to that extent be deemed not to form part of the Agreement but the validity and enforceability of the remainder of the Agreement shall not be affected.
22. ENTIRE AGREEMENT
22.1: This Agreement constitutes the entire agreement and supersedes any previous agreements between the Parties relating to its subject matter. In the event of a conflict between terms of the Agreement, specific deviations expressly stated in the Order Confirmation shall take precedence over these Terms of Service. In the event of other discrepancies, the following order of precedence shall apply: The Order Confirmation, these Terms of Service, the Data Processing Agreement, the Service Level Agreement, the Documentation, and any other documents.