What is this page about: When Light asks you to confirm your email address before you can log in with a password, why it does, and the two ways to do it in a minute.
On this page
- Who needs to confirm
- When you are asked
- Confirm right after signing up
- Confirm an existing login
- Troubleshooting
- Related articles
Light checks that the email address on a password login really belongs to you before it lets you in. That stops anyone else from creating a login with your address. Confirming takes a minute and happens once.
Who needs to confirm
Only people who log in with an email address and password. If you sign in with Google or through your company's single sign-on (SSO), your address is already confirmed by them and nothing changes for you.
When you are asked
The login page shows this message:
Please confirm your email address first. Click "Log in", choose "Forgot password?" and follow the link we send you.
It appears in two situations:
- You just created a password login. Right after you sign up on the secure hosted login screen, Light sends you a confirmation email. Until you open the link in it, the login page shows the message.
- You created your password login before 19 October 2026 and never confirmed the address. From Monday 19 October, Light asks you to confirm it once. You may also be logged out once that day while you are working.
Confirm right after signing up
- Open the email Confirm your email address for Light from Light no-reply@light.inc
- Click Confirm my email address
- You land on the Light login page. Click Log in and enter your email and password
Good to know: The link in the email works for 5 days. If it has expired, or you cannot find the email, use the steps below instead.
Confirm an existing login
If you created your password login earlier, there is no email waiting for you. Resetting your password confirms your address at the same time:
- On the login page, click Log in
- On the secure hosted login screen, choose Forgot password? and enter your email address
- Open the email Reset your Light password from Light no-reply@light.inc and click Reset my password
- Choose a new password. You can reuse your old one if you like
- Log in with your email and the password you just set
That is all. You will not be asked again.
Tip: Using the Light mobile app? If it refuses your login, confirm your address from a browser first, then open the app again.
Troubleshooting
No email arrived?
Check your spam folder for a message from no-reply@light.inc. If there is none, choose Forgot password? on the login screen: that sends a fresh email, which also confirms your address.
The link has expired?
Choose Forgot password? on the login screen and follow the new email.
"Something went wrong" when signing up?
A login with that email address already exists. Click Log in instead, or choose Forgot password? if you do not remember the password.
You sign in with Google or SSO?
Nothing to do. The message only appears for email-and-password logins.
Still stuck?
Ask your company admin, or contact Light support with the email address you are trying to use.