Help Center/Troubleshooting
Troubleshooting
5 articles
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01
Common Issues and Solutions
> **What is this page about:** The most common problems Light users run into: logging in, bank sync, invoice extraction, expense categorisation, finding transactions, reconciliation, reports, permissions, and integrations, plus what to do about slow performance.
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02
Bank Connection Troubleshooting
> **What is this page about:** How to diagnose and fix bank connection problems in Light, including authentication failures, sync and disconnection issues, wrong or duplicate transactions, date-range and multi-currency limits, orphaned accounts, renewal timing, Stripe-specific errors, and how to get further help from Light support.
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03
Integration Sync Issues
> **What is this page about:** What to do when a third-party integration (CRM, Slack, payment processor, or other connected service) isn't syncing correctly, how to read each integration's connection status, sync schedules and manual-sync rules, common errors like duplicate entries or currency mismatches, and edge cases such as stalled syncs, records deleted at the source, and silent connection expiry.
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04
Data Import Errors
> **What is this page about:** How to troubleshoot errors when importing financial data via CSV: file format and column requirements, common validation errors (data types, duplicates, dates, amounts, vendor references), journal-entry-specific structural errors, and what to do when an import completes but data doesn't show up. Also covers less obvious edge cases like delimiter/encoding misdetection, ragged rows, and AI header-mapping failures.
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05
Contacting Light Support
> **What is this page about:** How to reach Light support, through the Help Center, email, or Slack and Teams, what information to include in a support request, what's out of scope for support, and what to expect from the response and escalation process. Also covers known issues to expect when filing a support ticket, like transcript attachment failures, description length limits, and tickets not linking to your account.