Help Center/Troubleshooting
Troubleshooting
5 articles
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01
Common Issues and Solutions
> **What is this page about:** The most common problems Light users run into: logging in, bank sync, invoice extraction, expense categorisation, finding transactions, reconciliation, reports, permissions, and integrations, plus what to do about slow performance.
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02
Bank Connection Troubleshooting
This article covers the most common bank connection problems and how to fix them.
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03
Integration Sync Issues
> **What is this page about:** What to do when a third-party integration (CRM, Slack, payment processor, or other connected service) isn't syncing correctly, how to read each integration's connection status, sync schedules and manual-sync rules, common errors like duplicate entries or currency mismatches, and edge cases such as stalled syncs, records deleted at the source, and silent connection expiry.
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04
Data Import Errors
This article covers common errors that occur when importing financial data via CSV and how to fix them.
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05
Contacting Light Support
This article explains how to reach Light support, what information to include in your support request, and what to expect from the support team.