Troubleshooting

Common Issues and Solutions

This article covers the top 10 most common issues Light users encounter and provides straightforward solutions for each.

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Bank Connection Troubleshooting

This article covers the most common bank connection problems and how to fix them.

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Integration Sync Issues

> **What is this page about:** What to do when a third-party integration (CRM, Slack, payment processor, or other connected service) isn't syncing correctly, how to read each integration's connection status, sync schedules and manual-sync rules, common errors like duplicate entries or currency mismatches, and edge cases such as stalled syncs, records deleted at the source, and silent connection expiry.

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Data Import Errors

This article covers common errors that occur when importing financial data via CSV and how to fix them.

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Contacting Light Support

This article explains how to reach Light support, what information to include in your support request, and what to expect from the support team.

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